Store Policies

We do NOT offer anal gland expressing as this should be performed by a licensed veterinarian. 

We do NOT accept dogs in heat. Please notify us if your dog has just begun heat, so we can reschedule the appointment for 2 weeks after they stop bleeding.

We do NOT accept dogs with fleas. If your dog has fleas, kindly reschedule your appointment after thoroughly flea-treating them. In case fleas are found during the grooming session, we will charge a fee starting at $20 for flea bathing and clean up.

We do NOT subject dogs to painful de-matting. If your dog is matted, it will require a full clip, most likely short to the skin to allow a fresh start. Fees may apply.

On Drop off And Arrival 

  • Please arrive at least  5-10mins early as late arrivals affect the rest of our appointments for the day.

  • If you arrive more than 15 minutes late for your appointment, we may have to cancel your dog's grooming session. In such case, a cancellation fee of 50% of the groom cost will be charged and added to your next appointment.

  • Dogs must be on a leash and collar when entering or exiting the premises. We have automatic doors and are not responsible for any dogs that leave without proper restraint.

  • We ask all clients to please toilet their dogs before arriving at the salon so that they remain comfortable and happy. Please be mindful that we do NOT take your pooch to the toilet while they are in our care.    

  • Aggressive or “Bitey” behaviour: Before the service, It is your duty of care to inform staff if you suspect your dog to be aggressive towards other dogs or people. An “aggressive fee” may apply and the safe application of a muzzle may also be necessary for a short amount of time for our safety and the dogs. Any aggressive dogs can or will be refused and sent home.

  • We have a zero tolerance towards aggressive or rude behaviour towards our staff at any time.

  • Please pick up your pet on time or within the hour of receiving the message that your pet is ready, we are a small salon with limited space and we try to maintain a calm environment in the salon for both the dogs and the groomer's sake.

     

  • We charge a day care fee starting at $20 for pickup times more than an hour after you receive the text that your dog is ready.

Cancelations/No-Show 

  • We require at least 24 hours notice to cancel or reschedule an appointment. Anything less will require a fee of 50% of the appointment fee. 

  • If you NO SHOW on the day we reserve the right to charge 50% of the appointment fee due to loss of revenue. 

  • We reserve the right to refuse service to any pet or client for any reason.